FAQs

Below are our some of the most Frequently Asked Questions. If you have a question that isn't answered here, please Contact Us and we will be happy to answer your question.

What equipment do I need to use Freshtxt?

The only equipment you need to use the Freshtxt service is a computer with access to the Internet. You simply log on to your customized Freshtxt web page, and you can begin to enjoy the benefits of one of the most advanced restaurant messaging systems in the industry. Any information you enter into the Freshtxt system, including guest information and customized promotions will be maintained and managed on our secure servers.

How do I sign up for Freshtxt?

Call us and we can get you started! We are friendly and can answer any questions you may have.

How soon will I be able to get started?

It takes just a few minutes over the phone to get setup and then you can get started using Freshtxt in about 2 to 3 business days.

What if a customer doesn't want to give out their number?

Reassure the customer that Freshtxt will not share their name or number with anyone and that a text message will only be sent when their table is ready. If they are still hesitant to provide their number, a automated voice call can be sent (not available in all packages), an existing pager system can be used if you have one, or they can choose to wait in the lobby.

How does a Server or Busser update tables in Freshtxt?

A Server or Busser will use the Table Clear app to let the Host know that a table is again ready for seating.

What if I accidentally seat a guest on the Queue?

Just click the Seated Guest button on the main queue screen and choose the party to add back to the queue. You can also click the Help Area tab in the Freshtxt application for video tutorials and answers to other questions.

Is Freshtxt compatible with a Windows Tablet PC?

Yes, Freshtxt is compatible with a Windows based Tablet, in both touch screen and browser mode. For touch screen, the device must have Flash Player installed and the user must click on "Touchscreen Mode" when they login. Once logged in, the touchscreen keyboard can be activated by clicking on the mini keyboard on the bottom right of the screen. NOTE: While touchscreen is neat, experience has shown using a keyboard and mouse is faster.

How do I make sure reservations are seated before walk-ins?

The reservations for the day are displayed in the right hand column of the main queue. You can seat guests right from there, or choose to add them to the queue and they will remain silver so you know they had a reservation. You can also click the Help Area tab in the Freshtxt application for video tutorials and answers to other questions.

What if I need to edit a party on the Queue?

Simply click on the guest in the queue and choose edit details. Once you are done, click the save changes button. You will automatically return to the queue.

What happens to the names on My Lists at the end of the day?

The system automatically clears the lists overnight so that you may start fresh the next day.

How do I edit my billing details?

If you need to edit your billing details, Contact Us so that a member of our support team may assist you with any changes.

Does Freshtxt's virtual keyboard work on an iPad?

The virtual keyboard does not work natively in the iPad. Instead use the iPad's keyboard that is used for the secondary apps.