Heartland Freshtxt Privacy Policy

Your privacy is very important to us. This privacy statement explains the information we gather from you and how we may use it.

Information We Collect

If you request information from us through our online contact forms, we ask for and store the business-related information you provide (such as name, email address, corporate profile, etc.) to assist us in responding to your request. This information is used for business contacts only and is stored on a secured network.

SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may gather data on connection information and message transmissions during a session. The gathered information is used only to ensure Heartland provides the highest quality experience possible.

SECURITY INFORMATION: Heartland may collect certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies, and other uniquely identifying information of machines using the Heartland software. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is stored within our servers under careful security measures.

TRAFFIC PATTERNS: We may track aggregate traffic patterns throughout our www.freshtxt. However, we do not correlate this information with personally identifiable data about individual users

BUSINESS INFORMATION: We will not view Business Information except as necessary to appropriately support the service. We will only use the Business Information provided for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of your Freshtxt experience.

MESSAGING INFORMATION: Any information a Merchant or Merchant User submits, such as name and mobile number, while in-session, in order to send messages to their customers, is considered confidential. The Freshtxt System may store that information, but Heartland will not use the information to send any additional communications.

Heartland uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Furthermore, Heartland is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.

Email Communications and Opting Out

At www.freschtxt.com, you can sign up to receive helpful email newsletters and other communications with information that may interest you. If you receive emails from us, you are (a) a current customer or otherwise have an existing relationship with us, or (b) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"). To unsubscribe ("opt-out"), simply reply to the email address on the bottom of any email communication we send you. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to monitor@e-hps.com for review.

Sharing and Usage

Your personal and business information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you. If your information is shared with third parties, we will only provide the information they need to deliver the service. Such third-party companies are prohibited from using your information for any other purpose. We may collect, use or disclose your information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

Use of Cookies

We also collect information through the use of cookies. Cookies are small pieces of data, or data files, which are sent by a website to your web browser and are stored on your computer. They are used to understand general traffic patterns. The information stored in the cookie is only used for statistical tracking purposes and not for individual identification.

Accepting a cookie does not give us access to your computer or any personal information about you. We may use the aggregate data to provide feedback to our web designers, content providers or business managers to assist them in improving our website and services offered.

Contacts

For additional inquiries about the privacy of your information, you can contact Heartland at 1-866-976-1361 and speak to a support representative, or via email at freshtxtsupport@e-hps.com.